Support Snap: Your Search Tool

A few weeks ago we discussed the basic elements of a good customer support site: FAQ, Search, and Contact. We discussed in detail what your FAQ should look like, and how to capture and share great screenshots. Today we’ll move on to item 2, Search. It’s going to be short and sweet, but it’s important, […]

Support Snap: Prioritize

Prioritize. OK, we all know what it means. It’s something we’ve been practicing our entire lives. You look at the options before you, and  you make snap decisions about what matters most, what’s the most important or the most pressing or the most urgent. Sometimes we think we’ve got this down to an infallible instinct, […]