What should a good help site look like?

So you have a product. And you want to sell it to people. Maybe you already are! The first thing you need is a help page. Why? Well, because you want people to give you their money. And if you find people who want to do that, you need to help them out. Because people […]

Support Snap: The Perfect Screenshot

We were busy Monday announcing Snappy’s new iPhone app, so we¬†saved this week’s Support Snap for a special Wednesday edition! Continuing our study of help page best practices, it seemed a good time to discuss screenshots. Wait, don’t leave yet! I promise I actually have some stuff to say about screenshots! Every good help page […]