So You’ve Begun a Small Business as a Web Designer. How’s your Customer Service?

Congratulations on your decision to establish your own business! You’ve completed your education, and it’s time to make your place in the world. It has taken time to build up your customer base and to provide the kind of service and product that only you can design. However, there are going to be problems that […]

Awesome Customer Service Doesn’t Stop at Hello: 5 Tips to Excellent Customer Experiences

When we think of ways to improve our businesses, our minds usually focus on the marketing side of things– blogging new content and topics for podcasts. We follow the ever successful band-wagon by taking advantage of social media to boost our target audiences. Perhaps it’s because we fully grasp how without promoting ourselves, we have […]

What is good customer support?

Good customer support is vital to a business, but what exactly is good customer support? I bet if you ask 5 people to define good customer support, you’ll get 5 different answers. To each person and each different problem, good customer support can come in a different shape or form. Some want problem solvers, some […]