Phone Support Made Easy

Phone Support Made Easy

Phone support. Mention it to any customer support pro and they’ll probably cringe. They’ll immediately think of long wait times, horrible phone trees, and made automation. I know I did for a long time. But what if I told you that you could do phone support as well as you do email, live chat, or […]

Everyone Makes Mistakes

I'm Sorry

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” – Donald Porter, V.P. British Airways Take a deep breath and repeat after me. “Everyone makes mistakes. My customers will make mistakes. I will make mistakes. And that’s okay.” Doesn’t it feel better to just say that? […]

My Best Email Support Tricks and Tips

Every support pro looks for ways to make themselves more efficient with cases. Things like using the right tools or knowing the right shortcuts can make the difference between a clear email inbox and one overflowing with cases. You know, the little things you do that make you such a kickass at helping customers. For […]