New Improvements to Snappy

reply screen with context screenshot

We’ve been remodeling! In response to user feedback, we’re proud to unveil some major improvements to Snappy’s look, feel, and user experience. 1. Improved Ticket Replying The way you reply to tickets in Snappy is better than ever. The new reply area is a lot bigger, gives you lots of room to read and respond, […]

Support Snap: Customer Complaints are Opportunities

    “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar Your customers don’t expect you to be perfect. They really don’t. Here’s what they do expect: They expect you to care. They expect you […]

Support Snap: A Super Support Resource

Each week, we try to offer you a quick, actionable customer support “super tip.” This week’s Snap is a little different because instead of giving you a specific action, I’m going to give you an invaluable reference tool that you’ll want to return to again and again. Consider this an actionable tip: Act now by […]

Tell me what to write.

When I started at UserScape about 5 months ago, one of my first directives was to write this blog. I’ve tried and tested a variety of topics and angles to get a feel for what you all want to read, what will be the biggest help to you in running your business, serving your customers, being the […]

Why I’m Not Going to Read Your Resume

  Our readers here at the Snappy blog may or may not be aware that there’s a new addition to the UserScape family of products: LaraJobs connects talented Laravel developers with the companies who hire them. LaraJobs is built and maintained by UserScape, creators of HelpSpot and Snappy. UserScape founder Ian Landsman knew when he hired Laravel creator Taylor […]

How We Work Remotely

I know there’s a lot of interest in our readership about how Ian and Jamie have run this business for the past 10 years or so. It’s a small, successful, bootstrapped software business. It’s distributed, with all of the staff working remotely from home. And we’re all really super awesome. So why wouldn’t you want […]