5 ways to make you more productive

Everyone wants to be more productive. Everyone wants more work-life balance. Make these 5 changes and we bet you’ll notice a difference. 1. Make a to do list. Every morning, I make a list of things that HAVE to get done today. If it doesn’t meet this requirement, it doesn’t make the list. It can […]

How to Create a Great Knowledge Base

Customers want to find answers quickly and easily. In fact, 45% of US consumers will abandon an online transaction if their questions are not addressed quickly (Forrester). There are several ways to address customer questions; and although there’s no one size fits all, customer self-service is important. 60% of consumers use web self-service knowledge to find answers to […]