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We’ve added Slack integration!

Slack is a popular app used by teams to bring all their communications into a single platform, including automated communications from other apps. There has been a lot of demand for it as an integration in Snappy, so I’m pleased to announced that we have delivered on those requests!

With the Slack integration, you can send notifications to a channel when a new ticket arrives, when a customer responds to a ticket, or when team members posts to your Snappy wall.

How to set up Slack

  1. Log into Snappy. If you don’t have an account, you can sign up for a free 30-day trial.
  2. Go to the Apps page. From your organization menu, select Apps.
  3. Select Slack and complete the settings form.

For more information, including Slack app form field definitions, check out our Slack Integration FAQ page.

Learn more about Snappy Customer Support.

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