Phone Support Made Easy

Phone Support Made Easy

Phone support. Mention it to any customer support pro and they’ll probably cringe. They’ll immediately think of long wait times, horrible phone trees, and made automation. I know I did for a long time. But what if I told you that you could do phone support as well as you do email, live chat, or […]

Customers, Friends, and Feelings

Customers Aren't Loyal. Friends Are Loyal.

User. Client. Customer. If I called you one of these, how would that make you feel? Now, what if I called you a friend instead? Would you feel any different? You don’t have customers. You have friends. You do have customers. But I want people to stop using the term customers and users. Because it […]

New Improvements to Snappy

reply screen with context screenshot

We’ve been remodeling! In response to user feedback, we’re proud to unveil some major improvements to Snappy’s look, feel, and user experience. 1. Improved Ticket Replying The way you reply to tickets in Snappy is better than ever. The new reply area is a lot bigger, gives you lots of room to read and respond, […]