Support Snap: Customer Complaints are Opportunities

    “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar Your customers don’t expect you to be perfect. They really don’t. Here’s what they do expect: They expect you to care. They expect you […]

My Best Email Support Tricks and Tips

Every support pro looks for ways to make themselves more efficient with cases. Things like using the right tools or knowing the right shortcuts can make the difference between a clear email inbox and one overflowing with cases. You know, the little things you do that make you such a kickass at helping customers. For […]

Support Snap: A Super Support Resource

Each week, we try to offer you a quick, actionable customer support “super tip.” This week’s Snap is a little different because instead of giving you a specific action, I’m going to give you an invaluable reference tool that you’ll want to return to again and again. Consider this an actionable tip: Act now by […]

Tell me what to write.

When I started at UserScape about 5 months ago, one of my first directives was to write this blog. I’ve tried and tested a variety of topics and angles to get a feel for what you all want to read, what will be the biggest help to you in running your business, serving your customers, being the […]

Why I’m Not Going to Read Your Resume

  Our readers here at the Snappy blog may or may not be aware that there’s a new addition to the UserScape family of products: LaraJobs connects talented Laravel developers with the companies who hire them. LaraJobs is built and maintained by UserScape, creators of HelpSpot and Snappy. UserScape founder Ian Landsman knew when he hired Laravel creator Taylor […]