Support Snap: Your Search Tool

A few weeks ago we discussed the basic elements of a good customer support site: FAQ, Search, and Contact. We discussed in detail what your FAQ should look like, and how to capture and share great screenshots. Today we’ll move on to item 2, Search. It’s going to be short and sweet, but it’s important, […]

New Feature: Undo Send

Oh, oh, it’s magic! You hit send. For any number of reasons, you immediately regret it, but it’s gone. It’s out there zooming towards its destination, a ticking time bomb, and there’s nothing you can do about it. It’s a tale as old as time. Or at least as old as the internet. The newest Snappy […]

Laracon 2014 Video is Here

The wait is over! On May 15-16 nearly 300 PHP developers from around the globe converged in NYC for Laracon 2014, and the UserScape crew was at the center of the action. As a major sponsor of Laracon, UserScape and Snappy brought you live blog coverage of the event as it happened, and today we’re bringing you what […]

Support Snap: Prioritize

Prioritize. OK, we all know what it means. It’s something we’ve been practicing our entire lives. You look at the options before you, and  you make snap decisions about what matters most, what’s the most important or the most pressing or the most urgent. Sometimes we think we’ve got this down to an infallible instinct, […]

Tesla, Laravel, Open Source, & You

Today electric car company Tesla announced the “open sourcing” of their electric vehicle technology. Tesla CEO Elon Musk, in a blog post titled “All Our Patent Are Belong To You,” stated that Tesla will not pursue patent lawsuits against anybody who uses their patented technology “in good faith.”  From Musk’s post: Yesterday, there was a […]