What it Means to be Snappy: Thought on Snappy Help desk

Snappy is the simple help desk software solution.

snappy bot

See that handsome little bot to the left? He’s not just a pretty face. He’s a lean mean customer support machine.

At Snappy we’re on a mission to Snappify the world, or at least our little corner of it. [inlinetweet prefix=”” tweeter=”” suffix=”via @BeSnappy”]It takes a special kind of company to do things the Snappy way.[/inlinetweet]

Think you might be the Snappy type? Here’s what it means to us:

We’re Simple.

We dig the simple life, and we strive to give you the cleanest, most straightforward help desk experience out there. Great customer support should be fast, easy, intuitive. We’re not just simpler than the competition; we’re remarkably simpler. It’s our defining feature.

We’re Scrappy.

We’re here for the little guy, because we are the little guy. We’re a small, tight-knit team, and we like it that way.

We’re also a fully bootstrapped company. What does that mean? It means our founders earned every dollar they’ve put into the company, and we’ve taken no funding from venture capitalists or investors. It means we answer to nobody but you.

We’re Helpful.

You know what we love more than anything? Customer support. We believe good, lightning fast, cheerful support makes all the difference, and that’s what we help you achieve.

We support you so you can support your customers. Then maybe they’ll go about their day with a smile and a helpful spirit, and snap, the world is a better place.

We’re Snappy.

This blog is going to be a place to start that snap. Our Founder, Ian, is a leading voice in raising lean, bootstrapped companies. Our Happiness Engineer, Rebecca, is a customer support rock star (and a real live circus performer on the side). Our team of developers, Taylor, Eric, and Chris, are some of the best in the business, and they work hard every day to write the code that makes the Snappy world go ‘round. And you, our customers, are the Ambassadors of Snappiness, out there every day making it happen.

Me? I’m Alyssa, and I’m here to write the words and tell the stories. It’s lovely to meet you.

So what are you waiting for? Join our mailing list so you’re sure to get your recommended dose of Snappiness, and let’s get started!

 Be Simple. Be Scrappy. Be Helpful. Be Snappy.

How do you find the snap in your life? Let me know in the comments!


Learn more about Snappy Customer Support.

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